TERMS AND CONDITIONS

1. Agreement to Terms

By accessing or using Mannsetu, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the service.

2. Description of Service

Mannsetu is an AI-powered mental wellness platform providing:

• Text and voice-based therapeutic support
• Emotion detection and analysis
• Crisis intervention protocols
• 24/7 availability in multiple languages

IMPORTANT: Mannsetu is NOT a replacement for professional medical care, emergency services, or licensed therapy.

3. Medical Disclaimer

3.1 Not Medical Advice

• Our service provides general wellness support, not medical diagnosis or treatment
• AI agents are not licensed therapists or medical professionals
• For medical emergencies, call emergency services immediately

3.2 Crisis Situations

• We have automated crisis detection protocols
• Severe cases will trigger recommendations to seek professional help
• We may contact emergency services if we detect immediate danger

4. User Responsibilities

You agree to:

• Provide accurate information during sessions
• Use the service responsibly and ethically
• Not use the platform to harm yourself or others
• Not attempt to manipulate or abuse the AI system
• Respect the confidential nature of the platform

5. Acceptable Use Policy

You may NOT:

• Share illegal content or promote illegal activities
• Harass, abuse, or harm others
• Attempt to hack or disrupt the service
• Use the service for commercial purposes without permission
• Impersonate others or provide false information

6. Intellectual Property

6.1 Our Property

• All AI models, algorithms, and platform technology remain our property
• The Mannsetu brand, logo, and content are protected by copyright

6.2 Your Content

• You retain rights to your personal stories and experiences
• You grant us license to process your content for service delivery
• Aggregated, anonymized insights may be used for research

7. API Usage Terms

If you access our API:

• Rate limits apply (100 requests per minute)
• API keys must be kept confidential
• Commercial use requires separate agreement
• We reserve the right to revoke access for misuse

8. Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted service
• Maintenance windows will be announced in advance when possible
• Service may be temporarily unavailable due to technical issues

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed ₹5,000 or the amount paid by you in the last 12 months
• We are not responsible for decisions made based on AI recommendations

10. Indemnification

You agree to indemnify and hold harmless Mannsetu from any claims arising from:

• Your use of the service
• Your violation of these terms
• Your violation of any rights of another party

11. Governing Law

These terms are governed by the laws of India. Any disputes shall be resolved in the courts of Bangalore, Karnataka.

12. Changes to Terms

We may update these terms at any time. Continued use after changes constitutes acceptance of new terms.

13. Termination

We reserve the right to terminate or suspend access to our service immediately, without prior notice, for:

• Violation of these terms
• Suspected fraudulent or illegal activity
• Protection of other users or the platform

14. Cultural Sensitivity

We respect Indian cultural values and sensitivities. Our AI is trained to understand:

• Family dynamics and cultural contexts
• Religious and spiritual considerations
• Regional differences and languages

15. Data Protection (India)

We comply with applicable Indian data protection laws:

• Information Technology Act, 2000
• Upcoming Digital Personal Data Protection Act
• Reasonable security practices under IT Rules

16. Contact Information

For questions about these terms:

• Email: sattyamjain1729@gmail.com
• Support: sattyamjain1729@gmail.com
• Website: https://mannsetu.com

17. Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force.

18. Entire Agreement

These Terms constitute the entire agreement between you and Mannsetu regarding the use of the service.