Question 1

What is MannSetu?

Accepted Answer

MannSetu is an AI-powered wellness support platform designed for Indians. It provides 24/7 emotional support through our AI companion Mithra, mood tracking tools, journaling features, and community support. We offer services in Hindi and English to make mental wellness accessible to everyone.

Question 2

Is MannSetu a replacement for therapy or medical treatment?

Accepted Answer

No, MannSetu is NOT a replacement for professional mental health treatment, therapy, or medical advice. We provide wellness support tools and resources. If you are experiencing a mental health crisis or have serious mental health concerns, please consult with a qualified healthcare professional or call emergency services (112).

Question 3

Is my data safe and confidential?

Accepted Answer

Yes, your privacy is our top priority. All conversations are encrypted with AES-256 at rest and TLS 1.3 in transit. We comply with the Indian Data Protection Act (DPDP) and international privacy standards. We never share your personal information with third parties without your explicit consent.

Question 4

What if I'm having thoughts of self-harm?

Accepted Answer

If you're having thoughts of self-harm, please reach out for immediate help. Call the 24/7 crisis helpline at 9152987821 (iCALL) or 9820466726 (AASRA). You can also call emergency services at 112. Your life matters, and help is available.

Question 5

How does MannSetu for Business work?

Accepted Answer

MannSetu for Business provides 24/7 AI-powered mental wellness support for your employees. Employees access the platform anonymously using a Company Code - no email, name, or personal information required. HR receives only aggregate, anonymized insights at the department level, never individual data.

Question 6

Can HR see individual employee conversations?

Accepted Answer

No. HR never has access to individual chat logs, names, or personal data. They only see anonymized, aggregate insights at the department level. We enforce a minimum of 5 users per data point - if a department has fewer than 5 active users, no data is shown for that department.

Question 7

What is Mithra AI?

Accepted Answer

Mithra is our AI wellness companion who provides 24/7 emotional support through natural conversations. Mithra uses advanced AI to understand context, emotions, and cultural nuances. You can chat with Mithra via text or voice in Hindi or English.

Question 8

How do you handle crisis situations?

Accepted Answer

Our AI is trained to recognize crisis indicators. When detected, we immediately provide crisis helpline numbers, suggest emergency contacts, and encourage seeking immediate professional help. We do not attempt to handle serious crises through AI alone.

Question 9

What is Pay-Per-Active-Life pricing?

Accepted Answer

Unlike traditional per-seat licensing, you only pay for employees who actually use MannSetu each month. If only 30% of your employees engage with the platform, you only pay for that 30%. This aligns our incentives with yours - we only succeed when employees actually benefit.

Question 10

Is MannSetu compliant with Indian data protection laws?

Accepted Answer

Yes. MannSetu is DPDP Act 2023 compliant and GDPR ready. All data is stored in AWS Mumbai region (ap-south-1), ensuring compliance with Indian data localization requirements. We are pursuing SOC 2 Type I certification (expected Q2 2026) and Type II (expected Q4 2026).

Question 11

Is MannSetu free to use?

Accepted Answer

MannSetu offers a free tier with access to basic features including limited daily chats with Mithra, mood tracking, and journaling. Premium features are available through our Pro plan at ₹299/month.

Question 12

Who can use MannSetu?

Accepted Answer

MannSetu is designed for anyone aged 13 and above who is looking for emotional wellness support. Our platform is particularly helpful for students, working professionals, and anyone dealing with daily stress, anxiety, or seeking personal growth. Users under 18 should have parental consent.

Question 13

Can I delete my data?

Accepted Answer

Yes, you have complete control over your data. You can delete specific conversations, clear your history, or completely delete your account along with all associated data from your profile settings. Data deletion is permanent and cannot be recovered.

Question 14

Is MannSetu safe for minors?

Accepted Answer

MannSetu is designed to be safe for users aged 13 and above with parental consent. We have safety measures in place including content filtering, crisis resource prompts, and age-appropriate responses. Parents can request oversight features for minor accounts.

Question 15

How long does implementation take?

Accepted Answer

Implementation is instant. Once we provide your Company Code, employees can start using MannSetu immediately via any web browser. There is no app to install, no IT integration required, and no employee onboarding needed beyond sharing the Company Code.

How Can We Help You?

Frequently Asked Questions

What is MannSetu?General

What is MannSetu?

Is MannSetu a replacement for therapy or medical treatment?General

Is MannSetu a replacement for therapy or medical treatment?

Is my data safe and confidential?Privacy & Security

Is my data safe and confidential?

What if I'm having thoughts of self-harm?Safety

What if I'm having thoughts of self-harm?

How does MannSetu for Business work?For Organizations

How does MannSetu for Business work?

Can HR see individual employee conversations?For Organizations

Can HR see individual employee conversations?

What is Mithra AI?Features

What is Mithra AI?

How do you handle crisis situations?Safety

How do you handle crisis situations?

What is Pay-Per-Active-Life pricing?For Organizations

What is Pay-Per-Active-Life pricing?

Is MannSetu compliant with Indian data protection laws?For Organizations

Is MannSetu compliant with Indian data protection laws?

Is MannSetu free to use?Pricing

Is MannSetu free to use?

Who can use MannSetu?General

Who can use MannSetu?

Can I delete my data?Privacy & Security

Can I delete my data?

Is MannSetu safe for minors?Safety

Is MannSetu safe for minors?

How long does implementation take?For Organizations

How long does implementation take?

Do you offer student discounts?Pricing

Do you offer student discounts?

Which devices can I use MannSetu on?Technical

Which devices can I use MannSetu on?

What languages does MannSetu support?General

What languages does MannSetu support?

Do you record or store voice conversations?Privacy & Security

Do you record or store voice conversations?

How does mood tracking work?Features

How does mood tracking work?

Can I cancel my subscription anytime?Pricing

Can I cancel my subscription anytime?

Do you have a mobile app?Technical

Do you have a mobile app?

How is MannSetu different from other mental health apps?General

How is MannSetu different from other mental health apps?

Do you use my data to train AI models?Privacy & Security

Do you use my data to train AI models?

Who can see my journal entries and mood data?Privacy & Security

Who can see my journal entries and mood data?

What are wellness exercises?Features

What are wellness exercises?

Can I report inappropriate content?Safety

Can I report inappropriate content?

What payment methods do you accept?Pricing

What payment methods do you accept?

Is there a limit to how much I can use MannSetu?Technical

Is there a limit to how much I can use MannSetu?

Can I share my progress with my therapist?Features

Can I share my progress with my therapist?

What qualifications does your team have?Safety

What qualifications does your team have?

Can I use MannSetu offline?Features

Can I use MannSetu offline?

What should I do if I'm experiencing technical issues?Technical

What should I do if I'm experiencing technical issues?

Need More Help?

Email Support

How Can We Help You?

Frequently Asked Questions

What is MannSetu?General

What is MannSetu?

Is MannSetu a replacement for therapy or medical treatment?General

Is MannSetu a replacement for therapy or medical treatment?

Is my data safe and confidential?Privacy & Security

Is my data safe and confidential?

What if I'm having thoughts of self-harm?Safety

What if I'm having thoughts of self-harm?