Grievance Redressal Officer
We are committed to addressing your concerns promptly and transparently
Grievance Officer Details
Name:
Sattyam Jain
Designation:
Chief Technology Officer & Data Fiduciary
Organization:
MannSetu Technologies Pvt Ltd
Location:
Ahmedabad, Gujarat, India
Contact Information
Response Timeline
Acknowledgment:
Within 24 hours of submission
Resolution:
Within 15 days from receipt
Critical Issues:
Escalated within 72 hours
What to Expect
- Submit your grievance using the form
- Receive auto-acknowledgment email
- Our team reviews your concern
- Receive status updates via email
- Resolution communicated within 15 days
Submit a Grievance
Use this form to report any issues related to data privacy, content, account access, safety concerns, or technical problems. All submissions are treated confidentially.
Important Notes:
- For emergency mental health crises, please call Tele-MANAS at 14416 or emergency services at 112
- Grievances related to data privacy are handled with highest priority under DPDP Act 2023
- You will receive a unique reference number to track your grievance status
- False or malicious grievances may result in account suspension
- For billing issues, please include your transaction ID or reference number
This grievance redressal mechanism is established in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023. MannSetu Technologies Pvt Ltd is committed to resolving all user concerns in a timely and transparent manner.