Crisis Playbook: When We Escalate
How MannSetu Handles Crisis Situations
Privacy-First Crisis Detection
Crisis keywords are detected in real-time during your conversation to ensure immediate safety resources are available. When a potential crisis is detected, the system immediately surfaces emergency helplines and support options.
Real-Time Crisis Detection
Our system monitors conversations in real-time for crisis-related patterns (suicide, self-harm, violence). When a potential crisis is detected, the system immediately triggers safety resources and surfaces emergency helplines.
Instant Crisis Modal
When a crisis is detected, a support modal appears immediately showing Tele-MANAS (14416) and other helplines. The conversation pauses until you acknowledge the resources. Crisis resources are also available offline through our PWA support.
Anonymous Safety Metrics
To improve our crisis detection, anonymous aggregated statistics (like "crisis modal was shown" or "user called helpline") may be collected - never the content of your conversations. You can opt-out of this anonymous reporting in Settings. We use these metrics to improve our crisis detection system.
24/7 Crisis Helplines in India
National Tele Mental Health Programme - 24/7 support in 20 languages
24/7
Psychosocial helpline by TISS - Email and chat support available
Mon-Sat, 8 AM - 10 PM
AI Model Limitations
What Our AI Can Do
- Provide emotional support and active listening 24/7
- Suggest evidence-based coping strategies (CBT, mindfulness)
- Help you track moods and identify patterns
- Guide you through guided exercises and meditation
- Detect crisis situations in real-time and show emergency resources immediately
- Provide culturally relevant support in Hindi & English
What Our AI Cannot Do
- Diagnose mental health conditions (only licensed professionals can)
- Prescribe medication or replace psychiatric treatment
- Guarantee outcomes or cure mental health issues
- Handle life-threatening emergencies (call 112 immediately)
- Provide therapy covered by insurance (we're a wellness tool)
- Understand context perfectly (AI has limitations in nuance)
Important Disclaimer
MannSetu is a mental wellness support tool, not a replacement for professional therapy, counseling, or psychiatric care. If you have a diagnosed mental health condition or are experiencing severe symptoms, please consult a licensed mental health professional. In crisis situations, contact Tele-MANAS (14416) or emergency services (112) immediately.
Report Harmful AI Responses
We continuously improve our AI model, but sometimes it may provide responses that are:
- Harmful or dangerous advice
- Insensitive or dismissive to your feelings
- Factually incorrect information
- Reinforcing negative thought patterns
- Inappropriate or offensive content
How to Report:
- In the chat interface, click the "Report" button on the AI's message
- Select the issue type and describe what went wrong
- Emergency safety reports are prioritized for immediate review
- The feedback helps us improve our AI model
Clinical Oversight (Coming Soon)
Advisory Board in Development
We are actively recruiting licensed mental health professionals to join our Clinical Advisory Board. This board will:
- Review and approve AI conversation guidelines
- Oversee crisis detection and escalation protocols
- Provide feedback on culturally relevant mental health content
- Review reported harmful responses and recommend improvements
Interested mental health professionals can contact us at sattyamjain96@mannsetu.com
When to Seek Professional Help
While MannSetu can provide daily support, you should consult a licensed mental health professional if you experience:
Urgent (Call Tele-MANAS 14416)
- Thoughts of suicide or self-harm
- Plans to hurt yourself or others
- Severe panic attacks or dissociation
- Psychotic symptoms (hallucinations, delusions)
Schedule Professional Care
- Symptoms interfering with daily life for 2+ weeks
- Diagnosed mental health condition needing treatment
- Medication management required
- Therapy covered by insurance/employer benefits