Crisis Playbook: When We Escalate
How MannSetu Handles Crisis Situations
Privacy-First Crisis Detection
Crisis detection happens entirely on your device using on-device AI. Your conversations are never sent to our servers for analysis. We cannot read your messages - but your device can still detect crisis situations and show you emergency resources instantly.
On-Device Crisis Detection
Our on-device AI analyzes your conversations locally on your phone or browser for crisis-related patterns (suicide, self-harm, violence). This analysis happens entirely on YOUR device - your words never leave your device for crisis detection. When a potential crisis is detected, your device immediately triggers safety resources.
Instant Crisis Modal
When your device detects a crisis, a support modal appears immediately showing Tele-MANAS (14416) and other helplines. This is triggered by YOUR device, not our servers. The conversation pauses until you acknowledge the resources. All crisis resources are pre-loaded on your device for instant access, even offline.
Human Counselor Option (Coming Soon)
In the future, we'll offer an option for YOU to choose to connect with a licensed human counselor. This would be initiated by you from your device - we never automatically share your conversations with anyone.
Anonymous Safety Metrics
To improve our crisis detection AI, your device may send anonymous, aggregated statistics (like "crisis modal was shown" or "user called helpline") - never the content of your conversations. You can opt-out of even this anonymous reporting in Settings. We use these metrics to improve the on-device AI model.
24/7 Crisis Helplines in India
National Tele Mental Health Programme - 24/7 support in 20 languages
24/7
Psychosocial helpline by TISS - Email and chat support available
Mon-Sat, 8 AM - 10 PM
AI Model Limitations
What Our AI Can Do
- Provide emotional support and active listening 24/7
- Suggest evidence-based coping strategies (CBT, mindfulness)
- Help you track moods and identify patterns
- Guide you through guided exercises and meditation
- Detect crisis situations on your device and show emergency resources (privacy-preserving)
- Provide culturally relevant support in Hindi & English
What Our AI Cannot Do
- Diagnose mental health conditions (only licensed professionals can)
- Prescribe medication or replace psychiatric treatment
- Guarantee outcomes or cure mental health issues
- Handle life-threatening emergencies (call 112 immediately)
- Provide therapy covered by insurance (we're a wellness tool)
- Understand context perfectly (AI has limitations in nuance)
Important Disclaimer
MannSetu is a mental wellness support tool, not a replacement for professional therapy, counseling, or psychiatric care. If you have a diagnosed mental health condition or are experiencing severe symptoms, please consult a licensed mental health professional. In crisis situations, contact Tele-MANAS (14416) or emergency services (112) immediately.
Report Harmful AI Responses
We continuously improve our AI model, but sometimes it may provide responses that are:
- Harmful or dangerous advice
- Insensitive or dismissive to your feelings
- Factually incorrect information
- Reinforcing negative thought patterns
- Inappropriate or offensive content
How to Report:
- In the chat interface, click the "Report" button on the AI's message
- Select the issue type and describe what went wrong
- Emergency safety reports are prioritized for immediate review
- The feedback helps us improve our AI model
Clinical Oversight (Coming Soon)
Advisory Board in Development
We are actively recruiting licensed mental health professionals to join our Clinical Advisory Board. This board will:
- Review and approve AI conversation guidelines
- Oversee crisis detection and escalation protocols
- Provide feedback on culturally relevant mental health content
- Review reported harmful responses and recommend improvements
Interested mental health professionals can contact us at sattyamjain96@mannsetu.com
When to Seek Professional Help
While MannSetu can provide daily support, you should consult a licensed mental health professional if you experience:
Urgent (Call Tele-MANAS 14416)
- Thoughts of suicide or self-harm
- Plans to hurt yourself or others
- Severe panic attacks or dissociation
- Psychotic symptoms (hallucinations, delusions)
Schedule Professional Care
- Symptoms interfering with daily life for 2+ weeks
- Diagnosed mental health condition needing treatment
- Medication management required
- Therapy covered by insurance/employer benefits