Crisis Playbook: When We Escalate
How MannSetu Handles Crisis Situations
Real-Time Detection
Our AI monitors conversations for crisis-related keywords (suicide, self-harm, violence). When detected, an immediate safety alert is triggered.
Crisis Modal Display
A crisis support modal appears immediately, showing Tele-MANAS (14416) and other helplines. The conversation pauses until you acknowledge the resources.
Human Counselor Option (Coming Soon)
In the future, we'll offer an option to connect immediately with a licensed human counselor for urgent support.
Safety Review
All crisis triggers are logged (anonymized after 90 days) and reviewed by our safety team to improve our detection and response.
24/7 Crisis Helplines in India
AI Model Limitations
What Our AI Can Do
- Provide emotional support and active listening 24/7
- Suggest evidence-based coping strategies (CBT, mindfulness)
- Help you track moods and identify patterns
- Guide you through guided exercises and meditation
- Detect crisis keywords and show emergency resources
- Provide culturally relevant support in Hindi & English
What Our AI Cannot Do
- Diagnose mental health conditions (only licensed professionals can)
- Prescribe medication or replace psychiatric treatment
- Guarantee outcomes or cure mental health issues
- Handle life-threatening emergencies (call 112 immediately)
- Provide therapy covered by insurance (we're a wellness tool)
- Understand context perfectly (AI has limitations in nuance)
Important Disclaimer
MannSetu is a mental wellness support tool, not a replacement for professional therapy, counseling, or psychiatric care. If you have a diagnosed mental health condition or are experiencing severe symptoms, please consult a licensed mental health professional. In crisis situations, contact Tele-MANAS (14416) or emergency services (112) immediately.
Report Harmful AI Responses
We continuously improve our AI model, but sometimes it may provide responses that are:
- Harmful or dangerous advice
- Insensitive or dismissive to your feelings
- Factually incorrect information
- Reinforcing negative thought patterns
- Inappropriate or offensive content
How to Report:
- In the chat interface, click the "Report" button on the AI's message
- Select the issue type and describe what went wrong
- Our safety team will review within 24 hours
- The feedback helps us improve our AI model
Clinical Oversight (Coming Soon)
Advisory Board in Development
We are actively recruiting licensed mental health professionals to join our Clinical Advisory Board. This board will:
- Review and approve AI conversation guidelines
- Oversee crisis detection and escalation protocols
- Provide feedback on culturally relevant mental health content
- Review reported harmful responses and recommend improvements
Interested mental health professionals can contact us at sattyamjain96@mannsetu.com
When to Seek Professional Help
While MannSetu can provide daily support, you should consult a licensed mental health professional if you experience:
Urgent (Call Tele-MANAS 14416)
- Thoughts of suicide or self-harm
- Plans to hurt yourself or others
- Severe panic attacks or dissociation
- Psychotic symptoms (hallucinations, delusions)
Schedule Professional Care
- Symptoms interfering with daily life for 2+ weeks
- Diagnosed mental health condition needing treatment
- Medication management required
- Therapy covered by insurance/employer benefits